Cookies
What is a cookie?
How we use Cookies
‘Cookies’ are tiny, harmless text files sent to your computer or mobile when you visit a website. Most websites use cookies, and in our case we use them to understand where visitors are coming from and how they use our website so we can constantly improve the website experience.
We don’t use cookies to track individuals or store sensitive information such as your name, address or credit-card details.
Third parties (such as online-reservation systems, Google and social-media websites) that feature on this website may also use cookies to ensure their features and processes work properly. Please note we are not responsible for cookie usage on these websites and features.
Our website uses third-party companies to deliver online services. Their websites may also use cookies to ensure their features and processes work properly. Please note we are not responsible for cookie usage on these websites and features.
How do we use cookies?
We try to give you an advanced and user-friendly website in accordance with your needs and wishes. To achieve this, our website uses the following types of cookies:
- Technical cookies: We use technical cookies to show you our website. These technical cookies are absolutely necessary for our website to function properly.
- Functional cookies: We also use functional cookies to remember your preferences and to help you use our website efficiently and effectively.
- Analytics cookies: We use these cookies to gain insight into how you use the website, to find out what works and what doesn’t, to optimize and improve our website, and to ensure we continue to be interesting and relevant. The data we gather includes which webpages you have viewed, which referring/exit pages you have entered and left from, which platform type you have used, date and time stamp information and details such as the number of times you click on a given page, your mouse movements and scrolling activity and the text they type while using our website. These analytic cookies may collect personal information.
How long do our cookies stay active?
The cookies we use have varying lifespans, depending the purpose for which the cookie is used. The maximum lifespan we set on some is five years from your last visit to our website. You can erase all cookies from your browser any time you want.
Do we use third-party cookies?
Yes, we use the services of third-party providers for analytical purposes, for example by Booking.com. These analytical tracking technologies include: cookies, beacons, tags and scripts. Booking.com may also place cookies for its own purposes as further described in http://www.booking.com/content/privacy.html. The tracked information is used within Esperia in the marketing automation, customer relationship management, and business intelligence systems. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis. The providers we use are committed to establishing responsible business and data-management practices and standards.
How can you manage your cookie preferences?
Using your browser settings in, for example, Internet Explorer, Safari, Firefox or Chrome, you can set which cookies to accept and which to reject. Where you find these settings depends on which browser you use. You can go to the "Help" function in their browser to locate the settings they need.
Security
What security procedures do we have in place to safeguard your personal information?
We use appropriate business systems and procedures to protect and safeguard any personal information given to us. We also use security procedures and technical and physical restrictions for accessing and using the personal information on our servers. Only authorized personnel are permitted to access personal information in the course of their work.
Access to Information
How can you control the personal information you have given to us?
You have the right to review the personal information we keep about you. You can request an overview of your personal information by emailing us at This email address is being protected from spambots. You need JavaScript enabled to view it." target="_blank">This email address is being protected from spambots. You need JavaScript enabled to view it. . We kindly request you to please write “Request personal information” in the subject line of your email.
We ask you to keep your personal information accurate and up to date. If the personal information we have about you is incorrect, out-of-date or not relevant anymore for the purposes collected, we will update or remove it at your request. We kindly request you to contact This email address is being protected from spambots. You need JavaScript enabled to view it. We will respond to your request within 30 days. However, we may need to retain certain information, for example, for legal or administrative purposes, such as record keeping or to detect fraudulent activities.
Contact Us
Esperia controls the processing of personal information collected from the website and via the cookies. Esperia at Olympou 58. If you have any suggestions, requests or comments about privacy, personal information, cookies and how we handle personal information, you can send an email to This email address is being protected from spambots. You need JavaScript enabled to view it.." target="_blank">This email address is being protected from spambots. You need JavaScript enabled to view it..
Booking.com: we have teamed up with Booking.com B.V., located at Herengracht 597, 1017 CE Amsterdam, The Netherlands (www.booking.com) (hereafter Booking.com) to offer you our online reservation services. While we provide the content to this website and you make a reservation directly with us, the reservations are processed through Booking.com. The information you enter into this website will therefore also be shared with Booking.com and its affiliates. This may include personal information such as your name, your contact details, your payment details, the names of guests traveling with you and any preferences you specified when making a booking. To find out more about the Booking.com corporate family, visit http://www.booking.com/content/about.html.
Booking.com may process your personal information for the purposes set out in the http://www.booking.com/content/privacy.html.
Booking.com may send you a confirmation email, a pre-arrival email and provide you with information about the area and our accommodation. Booking.com will also provide you with international customer service 24/7 from its local offices in more than 20 languages. Sharing your details with Booking.com’s global customer service staff allows them to respond when you need assistance. Booking.com may use your information for technical, analytical and marketing purposes as further described in http://www.booking.com/content/privacy.html. This may include that your information might also be shared with other members of the Priceline Group (Agoda.com, Rentalcars.com and Kayak.com) for analysis to provide you with travel-related offers that may be of interest to you and to offer you customized service. If you have questions about the processing of your personal information by Booking.com, please contact This email address is being protected from spambots. You need JavaScript enabled to view it..">This email address is being protected from spambots. You need JavaScript enabled to view it..
Google Analytics
In general, analytical cookies are meant to be cookies which collect information in an aggregated form in order to analyse the use of the website by the User, in order to evaluate the activity for statistical purposes. This website uses Google Analytics, namely cookies provided by Google Inc. For the above mentioned purposes, the information generated by the cookie, regarding the use of the website by the User, will be sent and stored on Google Analytics servers. For the above mentioned purposes, by way of example, Google Inc. stores the information collected by the cookie on serves that may be located in the United States or in other countries. Google reserves the right to transfer the information collected by the means of its cookie to third parties, as required by law or where the third party handles information on its behalf. Additional information on the management of privacy is available directly to the sites of their respective operators. These cookies are not essential for the website to function. Our webmaster selects the appropriate settings for the use of Google Analytics in order to collect the User’s data on an anonymous basis. Furthermore, the webmaster, select the settings in order that the data it collects are not cross-referenced by Google.
Google Analytics is a service supplied by: Google Inc.
- Extended information https://support.google.com/analytics/answer/6004245?hl=it
- Settings and consent https://tools.google.com/dlpage/gaoptout?hl=it
How do you turn off cookies?
Changing your browser’s settings so that it will not accept cookies may restrict the functionality of our website. However, if you still wish to disable cookies, please visit the following section: How to turn off cookies on your browser?
Please note that, if you do not wish to enable cookies (or if you disable cookies), you will still be able to browse our website and use it for research purposes.
How to disable cookies through browser
- Disabling cookies on Firefox
- Disabling cookies on Chrome
- Disabling cookies on Internet Explorer
- Disabling cookies on Safari
- Disabling cookies on Opera
How to disable cookies from specific third party services
- Disabling cookies on Google services
- Disabling cookies on Facebook
- Disabling cookies on Twitter
What to do if you do not consent to us using cookies
If you do not consent to us using cookies, you can restrict or delete them from your browser. To help you change your browser’s cookie preferences we have collated some instructions for the most popular browsers.
Click here for details of how to change your privacy preferences
Please note if cookies are disabled, the online browsing experience may be limited.
Cookies We Use
|
Cookie type |
What we use them for |
|
_utma |
This cookie is what’s called a ‘persistent’ cookie, and keeps track of the number of times a visitor has been to the site, when their first visit was, and when their last visit occurred. |
|
_utmb |
Records when a visitor enters a site, and expires at the end of the session. |
|
_utmc |
Records when a visitor leaves a site. It expires after 30 minutes if there is no activity. |
|
_utmz |
Keeps track of where the visitor came from, search criteria, and geographic region they came from. It expires in six months. |
|
ctst |
Used to make sure we can write the third-party cookies. |
|
stc4101 |
This is the third-party cookie used to store all the other cookie data in concatenated form. The cookie’s name has the site ID in it. |
|
stcs4101 |
stcs [siteid] temporary (session) data used for de duping the main cookie store (stc[siteid]) |
|
PREF / NID |
Stores preferences for the Google widgets. |
|
original_referer / original_referer / k / js / guest_id / _twitter_sess |
Cookies that support our third-party social-media partner Twitter. |
|
Session cookies |
Our website uses a number of session cookies, which ensure you are remembered as you move between pages. Without a session cookie features such booking engines and shops would not work. |
|
Http-only cookies: ASP.NET_SessionId / xid / RefererCookie / store_language |
Used only when transmitting HTTP (or HTTPS) requests, these cookies restrict access from other, non-HTTP APIs (such as JavaScript). This restriction mitigates but does not eliminate the threat of session cookie theft. |
Path to compliance
The information on this page is part of the action we are currently taking as we work towards higher levels of compliance. It is our policy to continually improve our privacy levels and we will post updates on this page.
